Cancelling or Modifying Before an Order has Shipped
You may cancel or modify your order at any time prior to shipment. However, if you choose to cancel your order and pay with PayPal or a credit card, a 5% fee will be charged. If you purchase using Affirm, a fee ranging from 5-10% will be charged. This fee includes merchant fees charged for processing credit cards, PayPal accounts, and refunds.
Cancelling After an Order has been Shipped
If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee. If it is currently in transit please contact us and we can try and have it returned to sender.
Returns After an Order has been Received
Returns are only accepted within 15 days of receiving your order. Before shipping back you must contact us at email@example.com. Any products returned without prior notification will be rejected. Once we are contacted we will issue a return label. The dollar amount to ship the product back will be the responsibility of the consumer and shipping there will be non refundable. The amount to ship back to us will be deducted from the refund. If you choose to return accessories and do not package them properly and they are damaged in return shipping, the customer is liable for the damage.
If you wish to cancel your custom order after the parts have already been ordered from our factory there is a 50% restocking fee. Custom orders cannot be canceled simply because it is taking longer than expected to produce your custom parts.
Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at firstname.lastname@example.org with the issue and accompany it with pictures of the fitment problem. If the product is indeed defected, it must be reported to TOP BYD within 7 days of receiving the package. We will issue a return label and send a replacement product. If you decide to return the product instead of sending a free replacement, we will still charge a 15% restocking fee and shipping fees. TOP BYD backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return. Any product with double-sided tape can only be returned if the protective tape covering the adhesive has not been removed, and once the protective tape has been removed from one of the multiple products, it cannot be returned and no refund or replacement can be offered. Therefore, please ensure that you are satisfied with the product before removing the protective tape.
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in. Do not install the product. Once it is installed we are unable to file a damage claim. TOP BYD quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you in exchange for the damaged one. If at this time you wish to return the product instead of getting a replacement, then there will also be a 15% restocking fee and shipping will not be refundable. All damages must be reported to TOP BYD within 7 days of accepting the package, no exceptions.
After 15 days we can no longer accept a return. The 15 day period will begin once the package has be delivered.
Incorrect or Missing Products
If you have received an incorrect product please send us a picture of the product along with your Order Confirmation Number to email@example.com. We will issue a return label immediately and once the package is dropped off at your local FedEx location we will send out the correct item. Please test fit and double check that you have received the correct product before installing. Once the product is installed we are unable to return it. If your order is missing an item, please reach out to us within 7 days of receiving your order. If you have any questions about your new TOP BYD accessories please contact us at firstname.lastname@example.org.
Lost Package in Transit
Once you have received your tracking number please keep an eye on the tracking number on a regular basis. During these times it is common for delays to happen. If a package is delayed more than a few business days please reach out to us immediately. If the transit information appears incorrect please contact us. The earlier we catch an error within FedEx, DHL or USPS the better chance we have at correcting it. If the package has been delayed for more than 3 weeks, it is likely lost and we will need to file a claim with the shipping company before moving forward.
Since TOP BYD has several warehouses, please contact TOP BYD to obtain the address of the warehouse corresponding to the returned product.
NOTE: For international orders, TOP BYD does not refund any VAT, GST, customs duties, handling fees, customs clearance fees or other fees that may be charged with your country/region in connection with the shipment.